Payment.
We accept most major Credit or Debit cards & PayPal through our secured server, with the
exception of American Express and Diners. Payment can be
made over the telephone, or by cheque or by cash. We can
also send you a PayPal Invoice if requested. All orders
will not be released until we have cleared funds. All
products supplied by Sussex Trade Parties, remain the property
of Sussex Trade Parties until full payment is received.
Postal Charges.
Prices for UK Delivery are £10.00 for orders under £250.00. Over £250.00 includes Free UK Mainland delivery. The minimum order value is £150 ex-vat.
Worldwide postage is available any where in the
world, and we will ring or email to confirm the amount,
after the order has been weighted. We aim to charge
overseas parcels at the correct postage rate, thus
keeping the prices at their lowest possible cost.
Delivery service.
Almost all our items are generally in stock and we like
to promise that you will have your purchases within 3 to
4 working days, subject to stock. This will be confirmed by our sales
staff, when they ring to confirm your order details. All our packets or parcels are sent out
either by Royal
Mail or on a next day delivery with our courier. We offer a worldwide postal service, but
countries outside the United Kingdom will be subject to
a surcharge, as listed. This will be calculated before we confirm
your order. Europe will incur an additional charge of £12.95 for parcels up to 2kg. Worldwide will incur and additional charge of £19.95 up to 2kg. Parcels that are over this weight outside the UK, will be contacted and advised before we dispatch.
Sussex Trade Parties Privacy Policy.
Sussex Trade Parties is committed to the compliance of the
rules laid out in the Data Protection Act 1998. Every
care is taken to ensure safe storage and protection of
all customer related data.
General Information.
Information collected by us over the years will be
limited to use only by Sussex Trade Parties in accordance with the
Data Protection Act.
Customer Care
Sussex Trade Parties Management and Staff are solely committed
to the entire satisfaction of our customers. We have
built our reputation on the high level of our duty of
care. Any issues relating to sales and after care are
dealt with quickly and efficiently by our highly trained
and experienced staff.
Returns Policy.
You have
the right to cancel your order at any time before goods
are delivered to you for any reason. We will refund you
in full within 30 days of cancellation
Under
the Consumer Protection (Distance Selling) Regulations
2000, you also have the right to cancel your order
within 7 days of receipt of your goods, without giving a
reason. The customer has the right to either return the
goods themselves or request us to collect the goods. If
the customer requests us to collect the goods, the cost
of collecting the goods will be deducted from the
refund. All products must be returned with their
original packing and intact. The refund will be made
within 30 days of the cancellation date. The 7 day
cancellation period for each product begins the day
after the day of delivery of that product. All
cancellations must be received in writing either by
e-mail, fax or letter to our Head Office. Our Head
office address is: Unit 23, Blatchford Close, Horsham, West Sussex,
RH13 5RG. Reliance on a telephone conversation is not
sufficient.
If you wish to return the goods more than
7 working days after we have delivered the goods to you,
you must not have used them and must have kept them in
the condition they were delivered. You must return them
to us, at your cost. There will be an additional
administration charge of 25% of the purchase price of
the goods returned.
We will reimburse any amounts you have
paid to us within 30 days of cancellation, having
deducted any return costs and administration fee if
applicable.
Please note, special orders may be liable
to an increased handling charge if they must be
returned.
This guarantee is in addition to any
warranties or conditions implied by law and nothing in
these terms affects your statutory rights.
